Frequently Asked Questions

What if I did not get a confirmation number?
Your transaction may be incomplete. Please contact us with the email address and name used to make the purchase.

Can I change my shipping address?
Yes. Following the instructions here.

How can I receive an email copy of my order?
Simply follow the instructions here.

Can I get a refund for my order?
All sales are final. No refunds or exchages will be issued for purchases made via this website.

What should I do if I am disputing a charge?
If you feel you have been charged in error, please contact us for immediate assistance. Disputing the charge with your credit card company is time-consuming and unnessecary since most issues can easily be resolved with the help of our friendly support staff. Or call Rob at 206-334-1432.

Do you still need help?
Contact a support specialist, who will promptly answer your questions and assist with any difficulties using our service.